From August 2nd till August 24th I’m away on vacation and I will not be able to answer any emails or phone calls.
Have a great summer!
Due to some type of serial misfortune with telecom companies I haven’t been able to access the internet since December 5th. But since a few days we have a brand new internet high speed connection, are able to retrieve emails again and reply to support questions.
I deeply apologize for all inconvenience this caused with customer support. From now on you can expect the normal service again. Replies within 48 hours on weekdays, often much quicker.
Thanks for all patience and understanding!
My host attempted to fix the helpdesk at www.heartsunlimitedservices.net/helpdesk but this resulted in a complete breakdown of what was left… I will look for a different helpdesk script which is more reliable. In the mean time please continue to use the support form on this site. Thanks!
The change of address involved having to change ISP as well. There is a waiting list for getting high-speed internet connection and it looks like I won’t have access to this until mid December. I’m currently using a mobile internet connection to retrieve email - it’s a lot slower and it also has restrictions on bandwidth use so I’m only using it on weekdays in the mornings for now.
We are moving house in the last week of October 2007 and both October and November are going to be hectic times when we don’t have much time to check email and be online. There will probably also be a couple of days with no connection possibilities at all…
The office move takes place on October 26th to October 29th. After which we continue with the family move, so I won’t be in my office again till November 2nd. I do try to check my mail every other day.
Our new company address is:
Hearts Unlimited
Wagnerstraat 5
6961 CE Eerbeek
The Netherlands
As a consequence of this move, responding to support questions can take longer than normal. Please be patient when you submit a support request!
Thank you for understanding.
