Due to some type of serial misfortune with telecom companies I haven’t been able to access the internet since December 5th. But since a few days we have a brand new internet high speed connection, are able to retrieve emails again and reply to support questions.
I deeply apologize for all inconvenience this caused with customer support. From now on you can expect the normal service again. Replies within 48 hours on weekdays, often much quicker.
Thanks for all patience and understanding!